facebook-1 twitter

Call us directly: 1-805-278-9400

318 Graves Avenue, Oxnard, CA View Location

Our Services

4th Way Fulfillment is a boutique, full-service, order processing & order fulfillment operation located in Oxnard, Ca., in Ventura County, between Malibu and Santa Barbara, and located close to the ports of Los Angeles and Oxnard.

Our in-house staff manages operations for a variety of Business to Business and Business to Consumer clients, with a variety of service combinations and task responsibilities for multiple industries, including cosmetics & hair care, music and film, housewares, pet care, apparel and much more. We provide you online access to orders, shipment tracking and real-time inventory. Our services include:

DATA BASE MANAGEMENT

database-management
* Store and manage customer database in a secure environment, including list pulls for daily, weekly, or event driven mailings

* Maintain complete order history of B-to-B and B-to-C customers

* Conduct product mailings – including special promotions, postcards, fliers and inserts

* Provide reports of orders, product inventory & shipping histories

ORDER PROCESSING

order-processing2* Receive and record orders and/or requests for literature via mail, phone, or fax

* Data enter or download orders from website shopping carts or call centers

* Process Credit Cards and/or receive and record check deposits to your bank if required

* Invoice orders using multiple pricing tables

* Split or hold back-orders as required

WAREHOUSING AND SHIPPING

warehouse-shipping* Warehouse product with inventory reporting of low stock, back-order and re-order designations

* Pick, pack, and ship orders via customer designated carrier or by using our software to determine least cost shipping methods

* Provide online access to order tracking via custom web portals for our customers

INVENTORY MANAGEMENT

database-management2* Provide reporting and analysis on all sales and inventory movement activity

* Provide online access to inventory

* Send automatically generated emails when low stock levels (designated by customer) are reached
 
 
 

CUSTOMER SERVICE

customerservice3
* Handle RMA requests via phone and email from your customers

* Receive and inspect returns and exchanges; refurbish as necessary for return to stock, or provide scrap reports

* Handle direct customer service with your customers via custom phone, mail, and email addresses using your company name

* Redirect inbound toll free numbers to your office or cell as directed

 

ADDITIONAL SERVICES AND CONSULTING

* Website development including database and shopping carts
* Graphic Design
* Broadcast emails
* Develop and/or write product catalogs and internet marketing strategies for consumers and B-to-B sales
* Develop client marketing materials
* Manage projects to design and create new packaging and graphics
* Design mail pieces and manage mailings including special promotions, postcards, fliers and inserts
* Marketing consultation to the conscious lifestyle market