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Call us directly: 1-805-278-9400

318 Graves Avenue, Oxnard, CA View Location

About Us

WE BRING YEARS OF ORDER FULFILLMENT TO THE JOB!

4th Way Fulfillment is a pick pack and ship operation as well as a marketing services company with the motto that “no job is too big or too small.” We have a particular affinity for and specialize in fulfillment operations for many conscious lifestyle product companies, in the form of music, books, DVD’s, organic lifestyle accessories and green home products.

facility3We provide Order Processing and Fulfillment Services in support of a variety of business models and distribution methodologies including those of monthly subscription services and clubs, small to medium size retail catalogs, web stores and retailers, business to business and wholesale distributors with order sizes ranging from single item pick and pack to multiple pallet overseas shipments.

Our business model is focused on a service solution for the company that hopes to outsource the entire “back-end” operation of the sales transaction into a personalized boutique atmosphere. Your customers needn’t know that they are dealing with a service organization… we act as if we are your employees.

Our intent is to provide an informed and knowledgeable sales experience for your customers with genuine concern for creating a “satisfaction guaranteed” result.

FULL SERVICE ORDER PROCESSING SOLUTION

We bring years of large-scale business experience and expertise and we implement only the “best of” tried and true business concepts for our customers. These are primarily small-to medium size manufacturers, catalogs, e-tailers, and mail order clubs. We are focused on providing a “full-service solution” for the company looking to outsource their back-end operations; from the sales transaction to the warehousing and shipping of orders in the form of a personalized, boutique atmosphere, we aim to tailor our processes to your company needs through a variety of options from our large menu of services.

We were founded to free your key employees, and yourself, to do what you do best — merchandise and market your products. You do this with the assurance that orders, whether they are downloaded from a website, taken live via telephone or received via fax, email or mail order are reviewed, processed, shipped and invoiced promptly and correctly.

For this reason we provide a unique pricing quotation for each potential customer, customized to the job at hand. Click here to fill out our brief questionnaire if you would like a custom quotation for your fulfillment needs.

CUSTOMER SERVICE

For those customers looking for customer service representation, you can point your own toll-free number (or utilize numbers we have reserved) to our inward phone bank which allows you to have a personalized business identity as our staff of customer service representatives will announce your company name and field all manner of inquiries on your behalf during business hours of 8:00 a.m. to 5:00 p.m. Pacific time.

We are also able to do perform online downloads from your website, respond to customer service telephone and email inquiries, and more.

We treat our clients’ customers as if they are our own.

In addition to order management and fulfillment, the concept of “no job is too big or too small” relates to the variety of services we can provide for your business. These services range from print and product packaging development, marketing mailings, to software interface and email newsletters.

OUR BACKGROUND

4th Way Fulfillment partners, Sharon Wilson and Matt Marshall, along with a specialized staff of in house and contract personnel have collectively run operations ranging from:

1. Record label selling to consumers, retail stores and distributors
2. Large manufacturers selling technology equipment and communications
3. Direct consumer catalog and internet businesses
4. Graphics design, advertising, trade show management
5. Warehouses providing critical path supplies, and more.
6. Transportation and delivery services
7. Subscription DVD and Book of the month clubs

The staff brings all of these experiences to building 4th Way Fulfillment into a service business built on sound principles of customer satisfaction.